Shipping and Delivery Policy

Thank you for choosing Shanghai Xinling E-Commerce Co., Ltd. as your hardware tool supplier. We are committed to providing you with efficient and reliable shipping and delivery services to ensure your order arrives safely and promptly.

Delivery Area

We currently ship to customers within Canada. International delivery is also possible under certain circumstances. Please contact us for more information.

Processing Time

Orders placed on weekdays (Monday through Friday) are typically processed within 1-2 business days.

Orders placed on weekends and holidays are processed starting the next business day.

Delivery Options

We offer a variety of shipping methods to meet different needs, including standard, expedited, and overnight shipping. The specific shipping time and cost will be calculated at checkout based on your shipping address and selected shipping method.

Order Tracking

Once your order has shipped, we will send you tracking information via email. You can use this tracking number to check your order status on the shipping company's website.

Delivery Time

Your package should be delivered within 10 to 12 days

Shipping Issues

If you do not receive your order within the expected timeframe or encounter any shipping issues, please contact us immediately. We will do our best to resolve the issue.

Damaged or Lost Packages

If your item is damaged or missing, please contact us within 48 hours of receipt. Please retain all packaging materials and the damaged item as part of the claims process.

Contact Information

For further assistance or questions, please feel free to contact us at the following:

Shanghai Xinling E-Commerce Co., Ltd.

Email: service@junplora.com

Phone: 19287266746

We are committed to providing you with an excellent shopping experience and are happy to serve you. Please let us know if you have any additional questions or suggestions!