Frequently Asked Questions (FAQ)

Welcome to Shanghai Xinling E-Commerce Co., Ltd.'s FAQ page. We hope this page will help you find the information you need quickly. If you have any further questions, please feel free to contact us at service@junplora.com or call 19287266746.

How do I place an order?

Browse our catalog, select the hardware tools you need, and add them to your shopping cart. Fill in the required information and select your payment method at checkout to complete your order.

What payment methods are available?

We accept credit cards (Visa, MasterCard, American Express, etc.) and PayPal.

How does shipping take?

Orders typically arrive within 5-7 business days of order confirmation. Please note that delivery times may vary depending on location, weather conditions, and inventory availability.

How do I request a return or exchange?

If you require a return or exchange, please contact us within 14 days of receiving your order. Please ensure the item is in its original packaging, unused, and accompanied by proof of purchase. Please refer to our Return and Exchange Policy for details. Is the product covered by a warranty?

Yes, we offer a 12-month limited warranty on most of our products, covering manufacturing defects. Please review our warranty policy for more information.

How do I make a warranty claim?

Please submit a warranty claim via email at service@junplora.com and include proof of purchase and a description of the issue. Our team will contact you shortly with instructions on the next steps.

Is my personal information secure?

Your privacy is important to us. We use advanced encryption technology to protect your personal and financial information. Please review our Privacy Policy for more information.

For further assistance or additional questions, please feel free to contact us at service@junplora.com or 19287266746. Thank you for choosing Shanghai Xinling E-Commerce Co., Ltd.!